Terms of service

Terms of Service

Last Updated: [DATE]

Welcome to INDEVA ("we," "us," "our"). These Terms of Service ("Terms") govern your access to and use of https://indeva.online/  (the "Site") and any purchases made through it. By accessing or using our Site, you agree to be bound by these Terms. If you do not agree, please do not use our Site.

1. Account Terms

  • You must be at least 18 years of age, or the age of majority in your jurisdiction, to create an account or place an order on our Site.
  • When creating an account, you agree to provide accurate, current, and complete information and to keep it updated.
  • You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
  • You must notify us immediately at indeva7777@gmail.com if you suspect any unauthorized use of your account.
  • We reserve the right to suspend or terminate accounts that provide false information, violate these Terms, or engage in fraudulent activity.

2. Pricing and Payment

  • All prices listed on our Site are in Indian Rupees (INR) unless otherwise stated, and are inclusive/exclusive of applicable taxes as indicated at checkout.
  • We reserve the right to change prices at any time without prior notice. Prices at the time of order confirmation will apply to that order.
  • Payment must be made in full at the time of placing an order, through the payment methods available at checkout (e.g., credit/debit cards, UPI, net banking, wallets, or cash on delivery where offered).
  • All payments are processed through secure third-party payment gateways. We do not store your complete card or banking details.
  • In the event of a failed or disputed transaction, please contact us at indeva7777@gmail.com with your order details.

3. Product Descriptions

  • We strive to display product descriptions, images, pricing, and availability as accurately as possible. However, we do not warrant that product descriptions, images, or other content on the Site are entirely accurate, complete, reliable, current, or error-free.
  • Colors, sizes, and packaging of products may vary slightly from images shown due to photography, screen display settings, or manufacturing variations.
  • If a product you receive is materially different from its description, please contact us at indeva7777@gmail.com within 24 HOURS of delivery.
  • We reserve the right to limit quantities, discontinue products, or correct errors in product listings, pricing, or descriptions at any time without prior notice.

4. Order Acceptance

  • Placing an order on our Site constitutes an offer to purchase. All orders are subject to acceptance and availability.
  • We reserve the right to refuse or cancel any order for reasons including but not limited to: product unavailability, errors in pricing or product information, suspected fraudulent activity, or issues with payment verification.
  • You will receive an order confirmation via email/SMS once your order is placed. This confirms receipt of your order but does not guarantee acceptance.
  • If we cancel an order after payment has been made, a full refund will be issued within 2-4 business days.

5. Shipping and Delivery

  • We aim to process and ship orders within [NUMBER] business days of order confirmation, unless stated otherwise on a specific product page.
  • Estimated delivery timelines are 7 to 8 business days depending on your location, and are provided as estimates only. We are not liable for delays caused by courier partners, natural events, or circumstances beyond our control.
  • Shipping charges, if applicable, will be displayed at checkout before order confirmation.
  • Risk of loss and title for products purchased pass to you upon delivery to the shipping carrier.
  • You are responsible for providing accurate shipping information. We are not responsible for orders delayed or lost due to incorrect address details provided by the customer.

6. Returns and Refunds

  • We accept returns/exchanges within 24 HOURS of delivery for eligible products, provided the item is unused, in its original packaging, and accompanied by proof of purchase.
  • Certain categories of products (e.g., perishable goods, personal care items, customized products) may be non-returnable — this will be indicated on the relevant product page.
  • To initiate a return, please contact us at indeva7777@gmail.com with your order number and reason for return.
  • Approved refunds will be processed to your original payment method within [NUMBER] business days of us receiving and inspecting the returned item.
  • Return shipping costs, unless the return is due to our error (e.g., defective or incorrect item), are the responsibility of the customer.

7. Prohibited Uses

You agree not to use our Site to:

  • Violate any applicable Indian or international law or regulation
  • Engage in fraudulent transactions or provide false information
  • Transmit any harmful code, viruses, or malicious software
  • Attempt to gain unauthorized access to our systems, servers, or other users' accounts
  • Harass, abuse, or harm another person through our Site
  • Scrape, copy, or reproduce our content without prior written permission
  • Impersonate any person or entity, or misrepresent your affiliation with any person or entity
  • Use our Site for any purpose that is unlawful or prohibited by these Terms

We reserve the right to terminate access for any user found violating these prohibitions, and to pursue legal remedies where applicable.

8. Intellectual Property

All content on our Site — including text, graphics, logos, images, and software — is the property of INDEVA or its content suppliers and is protected by applicable Indian and international intellectual property laws. You may not reproduce, distribute, or create derivative works from this content without our prior written consent.

9. Limitation of Liability

  • To the fullest extent permitted by applicable law,INDEVA shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site or products purchased through it.
  • Our total liability for any claim arising from your use of the Site or purchase of products shall not exceed the amount you paid for the relevant order.
  • We do not guarantee that the Site will be uninterrupted, secure, or error-free, and we are not liable for any losses resulting from technical issues, downtime, or third-party service failures.
  • Nothing in these Terms shall exclude or limit liability that cannot be excluded or limited under applicable Indian law, including liability for fraud or willful misconduct.

10. Indemnification

You agree to indemnify and hold harmless  INDEVA,its officers, employees, and affiliates from any claims, damages, losses, or expenses (including legal fees) arising from your violation of these Terms or misuse of the Site.

11. Governing Law and Jurisdiction

  • These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.
  • Any disputes arising out of or in connection with these Terms or your use of the Site shall be subject to the exclusive jurisdiction of the courts located in India.
  • Any disputes may first be attempted to be resolved amicably through good-faith negotiation, and if unresolved, through arbitration in accordance with the Arbitration and Conciliation Act, 1996, with the seat of arbitration in , India, prior to initiating court proceedings, where applicable.

12. Changes to These Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of the Site after changes are posted constitutes your acceptance of the revised Terms.

13. Contact Us

If you have any questions about these Terms of Service, please contact us at:

INDEVA Email:indeva7777@gmail.com  Address: WEST BENGAL

Disclaimer: This Terms of Service template is provided for general informational purposes and does not constitute legal advice. We strongly recommend having this document reviewed by a qualified lawyer familiar with Indian consumer protection and e-commerce law (including the Consumer Protection (E-Commerce) Rules, 2020) before publishing it on your store, to ensure full compliance with applicable regulations and accurate reflection of your business practices.