Refund policy

Return and Refund Policy

Last Updated: August 26, 2026

At INDEVA, we value our customers and want to provide a clear and fair return, refund, exchange, and cancellation process. Please read this policy carefully before making a purchase.

1. Return Eligibility

You may request a return within 5 days of the delivery of your item, subject to the conditions below.

To be eligible for a return:

The return request must be submitted within 5 days from the date of delivery.
The item must be unused, unworn, and in its original condition.
The item must be returned in its original packaging, with all applicable tags, labels, and accessories intact.
You must provide valid proof of purchase, such as your order number or invoice.

Items that are used, damaged due to misuse, altered, or returned without the required packaging or applicable accessories may not be eligible for a refund or return.

2. Return Timeframe

You have 5 days from the date your item is delivered to submit a return request.

Requests submitted after the 5-day return period may not be accepted, except where applicable consumer protection laws require otherwise or where we agree to make an exception.

To request a return, contact us at indeva7777@gmail.com with:

Your order number
The item you wish to return
The reason for your return request
Relevant photos or videos, if the item is damaged, defective, or incorrect

We will review your request and provide further instructions if your return is approved.

3. Return Shipping Costs

For returns due to a change of mind, incorrect selection, size, colour, or similar customer-related reasons, the customer is responsible for arranging and paying for the return shipping costs.

We do not charge a separate restocking fee.

If a return is approved and the item must be sent back, we recommend using a trackable shipping service. We are not responsible for returned items that are lost or damaged while being shipped back to us by the customer.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us at indeva7777@gmail.com as soon as possible and preferably within 24 hours of delivery.

Please provide:

Your order number
Clear photos or videos of the product
Photos or videos of the packaging, where relevant
A brief description of the issue

Once the issue has been reviewed and verified, we will provide an appropriate resolution, which may include a replacement, exchange, refund, or another suitable solution.

Where the issue is verified as being caused by a damaged, defective, or incorrect item, we will not require you to pay return shipping costs when a return is required.

5. Refund Process and Timing

Once an approved returned item is received, we may inspect it to confirm that it meets the requirements of this policy.

After the return is approved:

Refunds will be processed to the original payment method where possible.
For Cash on Delivery (COD) orders, we may process an approved refund through UPI, bank transfer, or another mutually agreed method.
We may request the necessary payment details required to process a COD refund securely.
Processing time may vary depending on your bank, payment provider, and the payment method used.

You will be notified once your refund has been processed.

6. Exchanges

Exchanges may be available depending on the product, reason for the request, and stock availability.

To request an exchange, contact us at indeva7777@gmail.com within the applicable return period and provide your order number and details of the requested exchange.

If the requested replacement or variant is unavailable, we may offer another appropriate option, such as a replacement, refund, or store credit, where applicable.

7. Non-Returnable Items

Certain products may not be eligible for return or exchange due to hygiene, safety, customization, or other applicable reasons.

This may include, where clearly stated on the relevant product page:

Personal care or hygiene-sensitive products
Undergarments or intimate apparel
Customized or personalized products
Perishable or consumable products
Products clearly marked as Final Sale or Non-Returnable

Any applicable return restrictions will be communicated on the relevant product page where appropriate.

8. How to Request a Return

To request a return:

Email us at indeva7777@gmail.com within the applicable return period.
Include your order number, the item you wish to return, and the reason for the return.
If requested, provide relevant photos or videos.
Wait for our review and return instructions before sending the product back.
If your return is approved, follow the return instructions provided to you.
Once the returned item is received and inspected, your refund or other approved resolution will be processed.

Please do not send products back without receiving return instructions from us, as we may not be able to process or identify an unauthorized return.

9. Order Cancellation

Customers may request cancellation of an order within 15 minutes of placing the order, provided that the order has not already been processed or fulfilled.

After the 15-minute cancellation period, we may not be able to cancel the order because it may already have entered our processing or fulfillment process.

To request a cancellation, contact us as soon as possible at indeva7777@gmail.com and include your order number.