Refund policy

Return and Refund Policy

Last Updated: 2026.07.13

At [STORE NAME], your satisfaction matters to us. If something isn't right with your order, we want to make it easy to return, exchange, or get a refund. Here's how it works.

1. Return Eligibility

To be eligible for a return, your item must meet the following criteria:

The request is made within 24 HOURS of delivery
The item is unused, unworn, and in its original condition
The item is in its original packaging, with all tags, labels, and accessories intact
You have valid proof of purchase (order number or invoice)

Items that are used, damaged due to misuse, or missing original packaging/tags may not be eligible for return.

2. Return Timeframe

You have 24 HOURS from the date of delivery to initiate a return request.
Requests made after this window will not be accepted, except in cases of manufacturing defects covered under Section 5 below.
To start a return, contact us at [EMAIL ADDRESS] with your order number and reason for return, and we'll guide you through the next steps.

3. Refund Process and Timing

Once we receive your returned item, our team will inspect it to confirm it meets our return eligibility criteria. This typically takes 2-4 business days.
Approved refunds will be processed to your original payment method within 24-48 HOURS
For Cash on Delivery (COD) orders, refunds will be issued via [BANK TRANSFER / UPI / STORE CREDIT], and we may request your bank details to process this.
You will receive an email/SMS confirmation once your refund has been processed.
Please note: it may take an additional 2-4 business days for the refunded amount to reflect in your account, depending on your bank or payment provider.

4. Exchange Options

We currently offer exchanges for [size/color/product variant issues — specify applicable cases], subject to stock availability.
To request an exchange, contact us at email: indeva7777@gmail.com within 24 HOURS of delivery with your order number and the item/size/variant you'd like instead.
If the exchange item is of higher value, we'll share a payment link for the price difference. If it's of lower value, we'll refund the difference to your original payment method.
If your desired exchange item is out of stock, we'll offer a refund or store credit instead.

5. Damaged or Defective Products

We're sorry if your order arrived damaged or defective — we'll make it right.

Please contact us at [EMAIL ADDRESS] within 24 HOURS of delivery with your order number and clear photos/videos of the damaged or defective item and its packaging.
Once verified, we'll offer a free replacement, exchange, or full refund, based on your preference and product availability.
For damaged or defective items, we cover all return shipping costs — you will not be charged for this.

6. Non-Returnable Items

For hygiene, safety, or practical reasons, the following categories of items are not eligible for return or exchange:

[PERSONAL CARE / BEAUTY PRODUCTS]
[UNDERGARMENTS / INTIMATE APPAREL]
[CUSTOMIZED OR PERSONALIZED PRODUCTS]
[PERISHABLE OR CONSUMABLE ITEMS]
[ITEMS MARKED "FINAL SALE" OR "NON-RETURNABLE" AT TIME OF PURCHASE]

Any exceptions to this list will be clearly mentioned on the relevant product page at the time of purchase.

7. Return Shipping Costs

If the return is due to a change of mind or incorrect selection (size, color, etc. chosen by the customer), return shipping costs will be borne by the customer.
If the return is due to our error — such as a damaged, defective, or incorrect item shipped — we will cover the full cost of return shipping.
For customer-initiated returns, we recommend using a trackable shipping method, as we cannot be held responsible for items lost in transit back to us.

8. How to Initiate a Return or Refund

Email us at [EMAIL ADDRESS] with your order number, the item(s) you'd like to return, and the reason for return.
Our team will review your request and share return instructions, including the return address (if applicable).
Pack the item securely in its original packaging and ship it back to us (or arrange a pickup, if available in your area).
Once received and inspected, we'll process your refund or exchange as outlined above.